Duration: 4 Days
After completing this course, candidates will be able to:
Module 1: Configure Dynamics 365 Marketing
In this module, you will learn about advanced settings, marketing content, templates, and integrations in Dynamics 365 for Marketing.
Module 2: Manage segments and lists
This module will review how to create, manage, and use segments and subscription centers.
Module 3: Manage marketing forms and pages
This module will cover how to create marketing forms and pages.
Module 4: Manage leads, accounts, and contacts
This module will cover how to manage customers as accounts or contacts, and how to nurture them through the lead lifecycle.
Module 5: Manage marketing emails and customer journeys
This module will cover how to create email messages and customer journeys in Dynamics 365 Marketing.
Module 6: Manage events
This module will review the customer journey creation process.
Module 7: Create surveys with Dynamics 365 Customer Voice
This module will demonstrate how to create and distribute surveys to customers.
Module 8: Analyze insights in Dynamics 365 Marketing
In this module, you will learn about using insights functionality to view and analyze data related to your marketing initiatives.
A Microsoft Dynamics Certified Trainer.